Meet Jolene

 Jolene Carscallen

Executive Assistant & Operations Manager

RRE-RBS-LIC-98962

Jolene (Jo) Carscallen has been working in the real estate industry for almost eight years and has an array of knowledge for multiple aspects of the business. Jolene was born and raised in Montana, but she started her real estate career in Washington by helping another Keller Williams team fine-tune their systems and processes. Within two years that team went from five agents to forty with Jolene at the forefront, training, supporting, and onboarding each agent. While Waypoint Realty Group wouldn’t dream of expanding to that degree, we welcome the knowledge and experience Jo brings to the table. Jo has been in an administrative role, leadership role, and agent role throughout her career. This perspective brings comforting relief to our top-producing residential and commercial real estate team as she takes the reins as Executive Assistant and Operations Manager. With her knowledge of Montana values, she understands the need for our agents to focus on their families and communities, and oftentimes, having many hands makes for a smoother real estate transaction for all.  

Jo thrives in roles where she can aid agents in assisting their clients to the best of their abilities. Creating processes and systems is one of the many ways to make sure each client gets the service and commitment they deserve from their agent as well as systems that help our agents stay organized with the large spectrum of responsibilities. Her role with Waypoint Realty Group has a keen focus on the organization of our systems, contracts, marketing of our listings, and so much more. With the growth of our team and the growing trust of our clients, we need someone in the office who can handle anything and everything while our agents focus solely on our client's needs and Jolene is the best person for that. She is knowledgeable, trustworthy, thorough, fun to be around, and offers an excellent resource to those around her. She is passionate about helping others and wants to see everyone succeed in their goals. In all ways, Jo is a true support role, and she thrives when she is able to witness so many happy clients successfully close transactions with Waypoint Realty Group. 

When Jolene isn’t working in the office or helping her teammates, you can find her kayaking, hiking with her husband and dogs, flying planes with her husband, Chad, or just enjoying the sunshine with her three dogs, Poomba, Carl, and Wolfy. She loves being outside and really taking in the marvelous scenery Montana has to offer with the quiet pace everyone enjoys. Montana will always be home to Jolene. She is excited to be partnered with an incredible group of real estate agents who care about Helena, its community, and Montana as a whole.

 To connect with Jolene, please email her at waypointrealtykw@gmail.com or call her at 406-302-8633